At Wimbrel, we strive to ensure that you are completely satisfied with your purchase. If you need to return or request a refund, please review our Return & Refund Policy below. We’ve outlined the process for different scenarios to make it as straightforward as possible.

1. General Return & Refund Procedure

Contact Us: Before returning any items, please contact our customer service team at [email protected] to obtain a Return Authorization (RA) number. This number helps us process your return efficiently.

Return Request: Submit your return request within 30 days of receiving your order. Ensure the item is in its original condition, with tags attached, and packaging intact.

Prepare Your Return: Pack the item securely, including a copy of your original receipt or order confirmation, and the RA number provided by our customer service team.

Ship Your Return: Send the return package to the address provided by our customer service team. You are responsible for return shipping costs unless the return is due to an error on our part.

2. Return & Refund Scenarios

Defective or Damaged Items

• Procedure: If you receive a defective or damaged item, contact us immediately at [email protected] with your order number, a description of the issue, and photographic evidence of the defect or damage.
• Resolution: We will arrange for a replacement or refund. Return shipping costs for defective or damaged items are covered by us.

Incorrect Items

• Procedure: If you receive an incorrect item (e.g., wrong size, color, or product), please contact us at [email protected] within 7 days of receiving your order. Provide your order number and details of the discrepancy, along with photos if possible.
• Resolution: We will arrange for the correct item to be sent to you and provide instructions for returning the incorrect item. Return shipping costs for incorrect items are covered by us.

Non-Delivery

• Procedure: If your order has not arrived within the estimated delivery time, contact us at [email protected] with your order number and shipping details. We will investigate the issue with the carrier.
• Resolution: If the order is confirmed as lost, we will offer a replacement or a full refund based on your preference.

Order Cancellation

• Procedure: To cancel an order, contact us at [email protected] as soon as possible. Cancellation requests must be made before the order is processed and shipped.
• Resolution: If the order has already been shipped, follow the standard return process. If the order is successfully canceled before shipment, no further action is needed, and a full refund will be issued.

Return for Personal Reasons

• Procedure: If you wish to return an item for personal reasons (e.g., change of mind), contact us within 30 days of receiving your order. The item must be unused, in its original condition, with tags and packaging intact.
• Resolution: You are responsible for return shipping costs. Once we receive the item and verify its condition, we will process a refund for the item’s purchase price, excluding any shipping fees.

Refund Processing

• Refund Timeframe: Refunds are processed within 5-7 business days after we receive and inspect your returned item. The refund will be issued to the original payment method used for the purchase.
• Shipping Fees: Original shipping fees are non-refundable unless the return is due to our error or a defective/damaged item.

Contact Us

For all return and refund inquiries, please contact our customer service team at:

EMAIL: [email protected]

ADDRESS: 1245 Wisconsin Ave NW, Washington, DC 20007, United States

Thank you for shopping with Wimbrel. We are dedicated to providing you with excellent service and ensuring that your return and refund process is as smooth as possible.